Reports to: Operations Manager
GENERAL PURPOSE:
This position receives and inputs customer orders, compiles this data with other manufacturing data (Current Workload, Capacity, Stock) to create production/delivery schedules for the manufacturing floor. Works closely with customers and co-workers to plan and schedule orders to ensure products produced meet all delivery requirements. Addresses any issues with production or deliveries with the appropriate individuals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
§ Obtain and input customer orders from both manual and electronic submissions (EDI)
§ Create and release Production / Delivery Schedules
§ Route deliveries in an efficient manner
§ Confirm delivery appointment times with customers
§ Provide the manufacturing floor with unique identifiers for each product (Law Tags)
§ Create Load Sheets with specific delivery/loading instructions for shipping department/delivery agents
§ Communicate with 3rd party logistics to coordinate any changes or issues with delivery routes
§ Communicate effectively with Sales Team members to resolve discrepancies or special orders
§ Maintain data files and generate required reports
§ Report issues or problems with scheduling process to immediate supervisor or manager
§ Perform other duties as assigned by manager
COMPETENCIES:
EDUCATION / EXPERIENCE:
· Position is highly detail-orientated with an essential emphasis on accuracy
· Ability to communicate on a professional level with 3rd party logistics, customers, co-workers, and other company staff
· Must be able to multi-task and adapt to changing projects and priorities in a fast-paced working environment
· Ability to provide a good customer experience through proper communication and follow up
· Preferred 3 – 5 years’ experience in a manufacturing/logistics environment
· High School diploma or GED required
· College degree preferred
· Computer skills (MS Office) required
JOB FACTORS/WORK ENVIRONMENT:
· Ability to multi-task, take initiative and work effectively both independently and as part of a team
· Ability and willingness to work safely
· Maintain a safe and clean work area
· Willing to participate and support Continuous Improvement
· Must be able to work overtime as required
POSITION QUALIFICATIONS:
· Proficient in Microsoft Office suite, specifically Word, Excel, and Outlook
· Ability to speak professionally on the phone with customers and sales teams
· Ability to type 30 WPM with a high degree of accuracy
This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.
An Affirmative Action Equal Opportunity Employer • Drug-Free Working Environment