FAQ

How do I contact Milton Sleep Company?

You can contact us by phone 24/7 CST at 512-M1LTONZ (512-615-8669) or email us at customercare@miltonsleep.com. We’re always happy to help.

Does Milton offer deferred payment options?

Yes! Qualified customers can purchase with Klarna.

What payment methods can I use?

We accept AMEX, Mastercard, Visa, Discover, PayPal, Google Pay, Apple Pay, and Shop.

Do you offer removal of my old mattress?

At this time we do not offer this service. We suggest you consider donating your old mattress to organizations such as the Salvation Army or homeless shelters in your community. However, please remember that used mattresses must be free from rips, tears, and stains to be accepted as donations. If you cannot donate your old mattress, you can use a recycling service in your area for a small fee. Additionally, many cities offer bulk trash services that can remove large items like furniture throughout the year. You can check with your local municipality for more information. If none of these options work for you, there are also removal services like 1-800-GotJunk that charge based on the size of the item. 

How long will it take for my mattress to be delivered?

Your new Milton mattress should arrive within 5-7 business days.

Where is my order?

You will receive an email confirmation of your order that includes a link that will let you check the status of your order.

Do I pay for shipping and delivery?

No. Shipping and delivery of your new Milton mattress are free.

My mattress was damaged during shipping. What should I do?

We’ll take care of that. Please contact us 24/7 at 512-M1LTONZ (512-615-8669) or email us at customercare@miltonsleep.com. We’re always happy to help.

How will my order be shipped?

We ship all of our mattresses with UPS.

Where does Milton ship mattresses?

Anywhere in the continental United States.

What if I need to reschedule my order?

You don’t need to be present to have your mattress delivered.

Can I schedule a delivery date?

There’s no need to schedule a delivery date. You will receive an email confirmation when your mattress is on its way with an estimated delivery date.

Where is my bed made?

Your Milton mattress is proudly made by Milton mattress-making experts at our factory in Dallas, Texas.

How do I return my mattress?

If you need to start a return, please contact us 24/7 at 512-M1LTONZ (512-615-8669) or email us at customercare@miltonsleep.com. We’re happy to help guide you through the process.

Is there an in-home trial for my Milton mattress? How does it work?

Your Milton mattress has a 100-Night Comfort Guarantee. Click here for all of the details.

How do I start a warranty claim?

Please fill out a warranty contact form here or contact our customer care team 24/7 at 512-M1LTONZ (512-615-8669) or email us at customercare@miltonsleep.com.

What is the warranty on my Milton mattress?

Your Milton mattress has a 10-year limited warranty from the date of purchase to be free from defects in materials and workmanship. For more details click here.

How do I clean my Milton mattress?

Spot clean your Milton mattress with a mild detergent and warm water as needed.

Can I remove and wash the cover of my Milton mattress?

No. Please never remove the cover. The zippered cover is an intricate part of the manufacturing process, and it should never be removed. Removing the cover could damage the FR barrier and void the mattress warranty.

Do I need to flip or rotate my Milton mattress?

There is no need to flip your mattress. To prolong the life of your Milton mattress, you should spin your mattress from head to toe every six months or so.

Is it OK to use a heating pad on my Milton mattress?

Yes, you can use a heating pad. If the heating pad is in direct contact with the mattress, it may make your Milton mattress feel “softer” until the heat is turned off and the mattress returns to room temperature. For safety’s sake, always remember to turn your heating pad off when you get out of bed.

What type of bed foundation should I use?

For maximum comfort, your Milton mattress should be supported by a proper foundation. We recommend a box spring on a traditional frame, or a platform-type surface. If you are sleeping on a queen or king, your frame should have a center support with legs going to the ground on the center support, as well as all four corners.

Are the foams used in Milton mattresses CertiPUR-US certified?

Yes! All foam products used to craft your Milton mattress are CertiPUR-US certified.

Will my Milton mattress smell or “off-gas” when I open it?

When you first open your new Milton mattress, it is possible that there will be some slight odor. It should completely dissipate within a day or two.

What if the mattress compresses or forms impressions?

If your mattress has a zippered cover and develops an impression of more than ¾” (1½” for a quilted cover), please contact us 24/7 at 512-M1LTONZ (512-615-8669) or email us at customercare@miltonsleep.com.

Can I order a replacement cover for my mattress?

No. Because replacing the cover is an intricate part of the manufacturing process, this is not a service we offer at this time.